Lodge a Complaint

Something not right with your order? We take every complaint seriously and resolve most within 24–48 hours.

How to lodge a complaint

1. Have your order number ready (it's in your confirmation email/SMS).
2. Take clear photos if the item is damaged or incorrect.
3. Send both to us on WhatsApp at 0336 2778836 or via the contact form.

Damage claims must be reported within 48 hours of delivery. Replacements ship free of charge.