Frequently Asked Questions
Everything you need to know about ordering, delivery, and returns.
Is it safe to order from TradeMart?
Absolutely. You can pay cash on delivery — you only pay when the parcel is in your hands. Every order is confirmed by email/SMS, our support line is a real WhatsApp number (0336 2778836), and damaged or incorrect items are replaced free of charge.
How do I place an order?
Add your items to the cart and tap Checkout (or use Buy it now to skip the cart). Enter your name, address, and phone number, choose cash on delivery, and confirm — you'll get a confirmation by email/SMS right away. Prefer to order by chat? Message us on WhatsApp with the product name.
How long does delivery take?
Orders are dispatched within 24 hours and typically arrive in 2–4 working days nationwide. You'll receive a tracking link as soon as your parcel ships.
Do you deliver to my city?
Yes — we deliver nationwide. Major cities typically receive orders in 2–4 working days; remote areas can take 4–6 working days.
What are the delivery charges?
A flat delivery charge is shown at checkout before you confirm your order — no hidden costs, no surprises at the door.
What payment methods do you accept?
We accept cash on delivery, bank transfer, and all major cards at checkout.
Are all products original?
Yes. Every item is 100% genuine, sealed, and sourced from authorised suppliers. If anything arrives that isn't as described, we'll make it right.
How do I check my order status?
Message us on WhatsApp at 0336 2778836 with your order number and we'll reply with your order's current status — or sign in to your account to see every order live.
Can I change or cancel my order?
Yes, as long as it hasn't been dispatched yet. Message us on WhatsApp at 0336 2778836 with your order number as soon as possible and we'll update or cancel it for you.
What if my item arrives damaged or incorrect?
We'll replace it free of charge. Report it within 48 hours of delivery — send your order number and clear photos to us on WhatsApp — and a replacement ships as soon as the claim is verified.
Can I return or exchange an item?
Absolutely. You can request a return or exchange within 7 days of delivery for unused items in their original packaging.
Do you have a physical store?
We operate exclusively online — that's how we keep prices lower than the market. Every product is quality-checked before dispatch, and cash on delivery means you never pay before your order arrives.
Do you offer bulk or wholesale prices?
Yes! For businesses, offices, and resellers we offer special bulk pricing. Visit our Bulk Buyer page and send us an inquiry — we usually respond the same day.
How can I contact you?
WhatsApp or call us at 0336 2778836, email trademart.pkofficial@gmail.com, or use the contact form. We usually reply within a few hours.
Our team usually replies within a few hours.